Japhar Team is Japhar Sim Team, and naturally as BMW will not support Warranty of Fiat/Peugeot/Citroen/Lada/etc, it will be the same for Japhar. If you need support for your sim, that is not Japhar, contact the Team who produced it (but you will be unlucky as most of them are already dead since years, like Sim2, Ferrari, estar or even Dream). Did you ever seen the other teams building an image for Japhar ?

As you perfectly understand, Japhar has limited ressources, the sales of the Japhar Sim, and this is just enough to support Japhar Sim software/images/servers/feeds/forum, not other teams who ran away with the money without giving anymore support to their buyers... and Japhar will not do their job naturally, Japhar World is Japhar Sim and Japhar images, and you are here on Japhar Forum.

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