Hello John,

First thing is open the box and check the sim you have inside. See photos here, so you can compare and know exactly which sim you have installed on it.

Link : http://www.ourdreambox.com/ubbthreads.php?ubb=showflat&Number=2679

Which image did you flashed to the box to obtain the "fatal" error (NO CA ERROR) ? Or did you updated online the image in the box ?

The DM800HDse boxes are very strong hardware and will last more than us, as per the quality and robustness of the hardware, as well as we know all about it, also how to repair if necessary.

Definitely thinking of upgrading the box to the Japhar Sim will get you the box strong to use it again for years, as well as the support you have here allows you finally to get all available and not risk everytime to block the box. So yes, buying the Japhar will resolve all problems, and using the support here will get you zero fault for future use.

The Japhar Sim is available here,

Link : https://jam3.japhar.com/japhar/index.php/product/japhar-dm800se/

And you will then be able to use all the software on this forum on the DM800HDse v1 Japhar Section,

Images : http://www.ourdreambox.com/ubbthreads.php?ubb=postlist&Board=48&page=1

Once you have the sim, let us know and we will help you to restore your box and have it fully working at the best. If you use the OpenPLi 7.2star from the Japhar Team, you will be able to update online the image/firmware with NO risks of blocking the box.

You are welcome to Japhar Forum and support !

Admin