What do you have on the "Service port" ? Connect the Putty to the COM Port of the USB Cable, at speed 115200 bps.

So we can find out what happens.

TS
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DM8000, DM800se, DM500HD, DM800HD, DM7025, DM7020s, DM7000, DM500s
VU+ Solo, VU+ Uno, VU+ Duo, Kathrein UFS910
Tivusat, TNTSat, Fransat, SSR/TSR, BBC1-2-3/ITV
DE-OpenBlackHole 1.4 image : http://www.openblackhole.com/